Legal
Returns & Refunds
Last updated: [date]
Our position
Our cookies are perishable and baked to order, which means we cannot accept returns of unwanted boxes. If something arrives damaged, incorrect or below the standard we set for ourselves, tell us within 48 hours of delivery and we will replace or refund it. [Confirm final policy with trading standards guidance.]
How to raise an issue
Email hello@elara.world with your order number and a photograph of the issue. We reply within two working days.
Your statutory rights
Nothing on this page affects your statutory rights under UK consumer law. [Review before launch.]